Data deletion

Elenord app (Tofix OÜ)

This page explains how to request deletion of data collected by the Elenord app. Elenord is an electricity price app developed by Tofix OÜ (registry code 14843268, Estonia).

Elenord has no user accounts — we do not know your name or email address. Most data can therefore be deleted directly from your device, without contacting us.

Delete it yourself in the app (fastest)

1. Notification data: open Elenord → Notifications → turn all notifications off. This immediately and permanently deletes your device push token and notification settings from our server.

2. On-device data: open Elenord → Settings → Reset app. This clears all settings and cached prices from your device.

3. Most complete: uninstall the app. All locally stored information is removed with it.

Requesting deletion by email

If you would like help or written confirmation that your data has been deleted, email info [at] elenord.ee with the subject "Data deletion". We will respond within 30 days.

Please note: as there are no user accounts, we cannot identify you by email address. Please describe the device you use and roughly when you installed the app. The fastest and most reliable method is still to turn notifications off in the app — this deletes the data from our server immediately, with no waiting.

What is deleted

• Push token and notification settings (good price limit, country, language, notification times) — deleted from our notification server as soon as you turn notifications off, or when the token becomes invalid.

• App settings and price cache — deleted from your device when you reset or uninstall the app.

• Crash reports (Sentry) — deleted automatically within 90 days.

• Anonymous usage statistics (Firebase Analytics) — deleted automatically within up to 14 months.

What is kept and why

• Purchase and subscription records: if you have purchased a subscription, purchase records are retained as required by accounting and tax law. These are managed by Google Play; to cancel a subscription or request a refund, use Google Play subscription management.

• We do not collect your name, email, address, precise location or payment details, so there is nothing of that kind to delete.